Support
Support Intelligence Hub
Customer support that scales with you. AI handles ticket volume. A support lead ensures quality stays high.
What's inside this team
AI agents
Four specialized agents cover the full support stack, from first contact to insights reporting.
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Triage agent
Ticket classification, priority routing, SLA monitoring
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Response agent
First-response drafts, template suggestions, context retrieval
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Knowledge agent
Help center articles, FAQ updates, documentation maintenance
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Insights agent
Ticket trends, CSAT analysis, churn risk identification
Your specialist
A senior support lead who reviews agent outputs and owns the quality of every customer interaction.
- Reviews and approves responses before they go out
- Weekly support reviews to track quality and trends
- Direct Slack and email access
- 8+ years of customer support experience required
Built for
- Companies scaling faster than their support team who need coverage and quality without a proportional increase in headcount.
- Teams spending too much time on repetitive tickets who want to free up capacity for complex, high-value issues.
- Support leaders who need data to justify hiring decisions, process changes, or product improvements.
Pricing
Month-to-month. 14-day refund policy on all plans.
Starter
$1,497/mo
For teams introducing AI to their support workflow.
- All 4 AI agents
- Up to 500 tickets per month
- Monthly support review
- Specialist quality oversight
Growth
$2,497/mo
For businesses running a serious support operation.
- All 4 AI agents
- Up to 2,000 tickets per month
- Weekly support reviews
- Knowledge base management
- CSAT and trend reporting
Scale
$3,997/mo
For companies that need full support coverage.
- All 4 AI agents
- Unlimited tickets per month
- Weekly calls + on-demand access
- Full specialist ownership
- Churn risk analysis and escalation playbooks
Common questions
Which support platforms do you work with?
We work with Zendesk, Intercom, Freshdesk, Help Scout, and most other major platforms. Your specialist will connect the agents to your existing ticketing system during onboarding with no migration required.
Does AI send responses directly to customers?
That depends on your preference. Some clients use AI drafts that agents review before sending. Others automate first responses for clearly defined ticket types. Your specialist helps you decide where automation is appropriate and where a human touch is essential.
How does the team learn our product and policies?
During onboarding, your specialist ingests your existing help documentation, past ticket history, and internal policies. That context trains the agents and is updated continuously as your product and processes evolve.
Can this handle support across multiple channels?
Yes. The team can work across email, chat, and social support channels. Coverage depends on your plan and which channels are the highest priority. Your specialist will help you sequence the rollout.
Ready to get started?
Book a call or start with the free assessment.