Privacy Policy
Last updated: January 2025
1. Introduction
ConsultNow ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.
2. Information We Collect
Personal Information
When you register for an account, we may collect:
- Name and email address
- Professional information (for consultants: bio, expertise, credentials)
- Payment information (processed securely via Stripe)
- Communication preferences
Automatically Collected Information
We automatically collect certain information when you use our platform, including device information, IP address, browser type, and usage patterns through analytics tools.
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our services
- Process transactions and send related information
- Facilitate connections between clients and consultants
- Send administrative emails and service updates
- Respond to inquiries and provide customer support
- Improve and personalize our services
- Detect and prevent fraud or abuse
4. Payment Processing
All payment processing is handled by Stripe, a PCI-compliant payment processor. We do not store your complete credit card information on our servers. For details on how Stripe handles your payment information, please review Stripe's Privacy Policy.
5. Data Sharing
We may share your information with:
- Service providers: Third parties that help us operate our platform (hosting, analytics, email services)
- Consultants/Clients: Information necessary to facilitate bookings and sessions
- Legal requirements: When required by law or to protect our rights
We do not sell your personal information to third parties.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including encryption, secure authentication (JWT), rate limiting, and regular security assessments. However, no method of transmission over the internet is 100% secure.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Object to or restrict processing of your data
- Data portability
- Withdraw consent where processing is based on consent
To exercise these rights, please contact us at privacy@consultnow.io.
8. Cookies and Tracking
We use essential cookies for authentication and security. We also use Cloudflare Web Analytics to understand how visitors use our site. This service is privacy-focused and does not use cookies or track users across sites.
9. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. We may retain certain information as required by law or for legitimate business purposes.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
11. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Email: privacy@consultnow.io
Contact Form: consultnow.io/contact